Policies & Procedures

PRIVACY

The Erickson Foundation does not make customer e-mail addresses or phone numbers available to any other company or third party. We will only collect information for The Erickson Foundation when ordering from our site. After you place an order with us, we may use your address to send The Erickson Foundation catalogs or The Erickson Foundation special offers via Email & U.S. mail. Your phone number will only be used in the event of an ordering problem.

SECURITY

This website is fully e-commerce enabled and our payment processing pages are FULLY SECURE SSL encryption is used on every order to protect credit card information, so you can use your credit card with confidence. You can also send your order by email, and we will send you an invoice. Once we receive your payment, we will send your order to you

SALES & RETURN POLICIES

All sales are final. Return defective items, along with a copy of your receipt, within 30 days of to the Milton H. Erickson Foundation for replacement only. Prices are subject to change without notice. If there is a pricing error, the item will not ship until we contact you about the discrepancy and you approve the amount of the item.

30-DAY INSTITUTIONAL VIDEO / AUDIO EXAMINATION POLICY

Mental health clinics and educational institutions may preview audio and video materials for 30 days. To order a preview copy, submit a purchase order on institution letterhead to the Milton H. Erickson Foundation Press, 2632 E Thomas Road, Suite 200, Phoenix, AZ 85016-6500. If you decide to keep the material, please pay the invoice that was sent with the preview copy. If you decide to return it, you must do so within 30 days to receive full credit. NOTE: The original invoice must accompany your return. Send returns in bubble wrap packages to prevent damage of shipment. *For More Information please contact: sales@erickson-foundation.org*

INTRUCTORS’ COPIES

If you wish to review one of our titles for possible course adoption, please indicate the name of the course and the course date. An examination copy will be sent to you for a 60-day review. The book will be shipped with an invoice, which will be cancelled if, within 60 days, the Milton H. Erickson Foundation Press is notified that an order for 10 or more copies has been placed by your university or school bookstore, or if you return the book in re-saleable condition. (The original invoice must accompany your return. Send returns in bubble wrap packages to prevent damage in shipment.) Otherwise, we will assume you are keeping the book for your personal use and will expect payment at 10% off the full list price. *For More Information please contact: sales@erickson-foundation.org*

RESELLERS AND BOOKSTORES

Are eligible for a 30% discount. (Non-returnable) For additional information contact sales@erickson-foundation.org

ELIGIBILITY

All training DVDs and CDs are available only to professionals in health-related fields including physicians, doctoral-level psychologists and dentists who are qualified for membership in, or are members of, their respective professional organizations (i.e., AMA, APA ADA) and to professionals with mental health-related graduate degrees (e.g., MSW, MSN, MA, or MS) from accredited institutions. When ordering these media please indicate your degree, the University from which this degree was acquired, and your profession.

Shipping Options

Your order will be processed and shipped within 4 business days from the date it is placed. If your order is received after 5:00pm MST, then the “date placed” will be considered the date of the following day. If you need expedited service, please contact us. Additional fees may apply. Shipping may take up to 4-6 weeks.

USPS Priority Mail with Delivery Confirmation tracking: This shipping option does not offer a guaranteed delivery time, but typically will arrive to you within 2-3 business days from date of shipment. If you need your order by a specific date, please contact us so that we may use an alternate shipping method that offers a guaranteed delivery date. Additional shipping fees will apply.

USPS First Class Mail (Within US) with Delivery Confirmation tracking: This shipping option does not offer a guaranteed delivery time, but reaches most Continental US addresses within 3-4 days. It is for packages weighing up to 13 oz. We are not responsible for lost packages shipped First Class.

USPS Priority Mail International with tracking: This shipping service does not offer a guaranteed delivery time, but typically arrives within 6-10 business days, barring any delays in customs. If you need your order by a specific date, please contact us so that we may use an alternate shipping method that offers a guaranteed delivery date. Additional shipping fees will apply.

USPS First-Class Package International with tracking: TRACKING ENDS ONCE THE PACKAGE LEAVES THE UNITED STATES. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES SHIPPED FIRST CLASS INTERNATIONAL. This shipping option does not have a guaranteed delivery time, and delivery times vary by destination.

You are welcome to contact us if you need help tracking your order. If you need to explore other alternative shipping options with us, please contact us and we’ll be happy to help you!